Frequently asked questions (FAQ)

BITEX.ONE team likes to keep its customers informed and presents the answers to the most frequently asked questions to save your time. Here are some of the frequently asked questions.

Are funds on my deposit safe?

To ensure the ultimate safety, BITEX.ONE platform uses cold storage wallet, whose secret key cannot be accessed by the third parties. This means that funds are securely protected against hack and attacks on the Platform. And even if hackers try get into our Platform they won't get access to the customer's funds.

How can I make a deposit?

Deposits at BITEX.ONE can be replenished only with Bitcoins (BTC). You can take advantage of stock exchange services to exchange fiat currencies or other cryptocurrencies for Bitcoins. If you have BTC in your personal wallet you can replenish your balance on the Platform by transferring funds to the address specified in Deposit funds section. The minimal deposit amount is 0.0001 BTC (10 000 Satoshi).

Is there a fee for depositing funds to the Platform?

Bitcoin network charges a fee of 0.0002 BTC for transaction processing. Though, BITEX.ONE Platform does not charge any fees for the transaction services.

In what currency can I withdraw my profit?

The funds can be withdrawn only in one cryptocurrency - BTC. Withdrawals in other currencies including fiat money are not provided yet; they are expected in the future as the Platform's functionality develops.

How can I withdraw my profit?

All withdrawal requests are manually revised by site managers. To withdraw funds from the account you need to obtain signatures of several administrators from among top-managers of Bitex1 Ltd. This system is called "Multisig", which means "signature of several persons".

How often can I withdraw my profit?

For security reasons, our managers with multisig signatures carefully process every withdrawal request manually. To avoid fraud attempts, the funds can be withdrawn once a day. If you want your request to be processed on the same day, then you should send the withdrawal request before 12:00 UTC. Otherwise, we may not have enough time to process your request. After you make the request, you will receive your funds within the next 24 hours.

What is the minimal deposit amount for trade?

You can start trading on the Platform with 0.0001BTC.

What is the operating schedule of the Platform?

Platform BITEX.ONE works 24/7.

What is the referral program?

Referral program is a program within the scope of which the user gets constant income by inviting new users (referrals) and receiving a share from the fees of their transactions. Nowadays it is one of the few secure ways of receiving passive income. To get a sense of how this works, we strongly recommend that you read the Partner program terms very carefully once again.

If I lose access to my 2FA authentication. What should I do?

You should contact our technical support at After receiving your letter, we will send you instructions with further actions that you will take to restore access to your profile.

Are there any restrictions in trade for certain persons?

BITEX.ONE Platform is registered in the Great Britain and operates within the limits of legislation of this country. Therefore, we deny the trade to those citizens or persons of those countries/territories which may be subject to restrictions imposed expressly or implicitly, or resulting from the legislation or judicial/other legal decisions of the Great Britain.